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RFMMARKETING
MarketingStrategy, campaigns, brand communication

RFM

Recency, Frequency, Monetary

Customer base segmentation based on three dimensions: how recently a customer made a purchase, how frequently they purchase, and how much they spend.

Why it matters

A simple model without machine learning that immediately identifies who to send offers to and who to re-engage.

What's missing without it

Without segmentation, everyone receives the same message — top customers get welcome offers, while churned customers get nothing.

When it is used

When planning campaigns, loyalty programs, and recovery actions.

How we use it

R5-F5-M5 are the best customers; R1-F4-M4 are former loyal customers who are just starting to churn.

Numbers worth knowing

Marketing in data

10,6%

Rynek reklamy online w Polsce wzrósł o 10,6% w pierwszym kwartale 2026 roku.

IAB Polska/PwC01/2026Poland

77 500 000 000

Liczba odsłon reklam online w Polsce w lipcu 2026

Gemius08/2026Poland

83%

Od lipca 2024 do czerwca 2026 wskaźnik zgłoszeń reklam oszukańczych spadł w Polsce o 83%.

Meta09/2026Poland

Figures from the same field — collected in our market data base.

Related terms