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CLVKLIENT
CustomerExperience, loyalty, service

CLV / LTV

Customer Lifetime Value: the total value a customer generates over the entire duration of their relationship with a business.

When it is used

In e-commerce, SaaS, CRM, and subscription-based models. Used in two areas: retention and unit economics, as well as e-commerce (planning CAC, loyalty).

How we use it

Helps determine the maximum allowable CAC, segment value, and retention budget. In retail, it answers the question: how much can be safely spent to acquire a customer?

Numbers worth knowing

Customer in data

18%

Odsetek Europejczyków posiadających prywatny produkt emerytalny (według EIOPA)

BCG2025Europe

3

Prognoza stosunku pracujących do emerytów w Europie do 2045

BCG2045Europe

10 pkt proc.

Deklarowany wzrost alokacji oszczędności na emeryturę po pełnym zapoznaniu się z ofertą przez respondentów poniżej 65 lat

BCG2025Europe

Figures from the same field — collected in our market data base.