Modern solutions made possible by artificial intelligence deliver increasingly better customer service quality. They are being implemented in Polish companies more and more often, because they help optimize both costs and the working time of call center consultants.
Innovative solutions mean new possibilities and a chance for growth! According to Gartner forecasts, the use of artificial intelligence in customer service will increase fivefold over the next 3 years! More and more companies are taking an interest in this novelty and appreciating its potential. Already, as many as 91% of well-known companies are gradually implementing solutions based on artificial intelligence.
One of the most highly regarded tools based on artificial intelligence algorithms is the predictive dialer. It is an advanced method of automatic call dialing that shortens consultant waiting time to less than 5 seconds and saves about 15-20 seconds per minute. It delivers excellent results for call centers of every size – from 3 to 200+ consultants.
Predictive dialers function thanks to the use of learning algorithms. This involves analyzing millions of telecommunications events, which makes it possible to determine the probability of reaching a given person. Predictive dialers reduce the number of dropped calls by 20%, and connection effectiveness increases by as much as 50%!
The use of artificial intelligence also enables the Home Location Register service. Thanks to this service, it is possible to carry out a quality check of the recipient database and ensure up-to-date data refreshed in real time.
This means that Home Location Register makes it possible to remove inactive numbers from the database, provides information on whether a number has been transferred to another GSM operator, and also verifies the location of a given number so that the right time for contact can be selected.
